The Digital Photo Factory
https://thedigitalphotofactory.com
📷 General
Q: What is The Digital Photo Factory?
A: The Digital Photo Factory is your go-to destination for premium photography services, digital photo products, downloadable resources, and creative tools for photographers, designers, and visual storytellers.
Q: Who can use your services?
A: Our services are available to individuals, small businesses, creatives, and professionals who are looking for high-quality photography products or digital content.
💻 Orders & Products
Q: What types of products do you offer?
A: We offer a range of digital products such as presets, templates, downloadable content, and photography services including custom shoots and image editing. Physical prints and merchandise may also be available.
Q: How do I place an order?
A: Browse our online store, add items to your cart, and proceed to checkout. Payments are processed securely via our third-party payment providers.
Q: Can I customize my order?
A: Customization may be available for certain services like photo sessions or editing projects. Contact us at [Insert contact email] before placing a custom request.
📦 Delivery & Downloads
Q: How do I receive my digital products?
A: Once your payment is confirmed, you will receive a download link via email or in your account dashboard (if applicable).
Q: How long does it take to receive my order?
A: Digital products are usually available instantly. For custom services or physical products, delivery timelines will be shared during the checkout or consultation process.
💳 Payments & Refunds
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods offered at checkout.
Q: Do you offer refunds?
A: Refunds are limited. Digital products are non-refundable. Physical product and service refund requests are handled according to our Refund Policy. Please read our policy before making a purchase.
🛠️ Troubleshooting & Support
Q: I didn’t receive my download link. What should I do?
A: Please check your spam or junk folder. If it’s not there, contact us with your order number at contact@thedigitalphotofactory.com.
Q: My file is corrupted or won’t open. Can you help?
A: Yes. Reach out to us and we’ll send a replacement file or help troubleshoot the issue.
🧒 Account & Privacy
Q: Do I need an account to make a purchase?