Refund Policy

Effective Date: 22 May 2025

Thank you for shopping with The Digital Photo Factory at https://thedigitalphotofactory.com. We take pride in delivering high-quality products and services. If you’re not entirely satisfied with your purchase, please review our refund policy below.

1. Digital Products (e.g., Downloads, Presets, Courses)

All sales of digital products are final and non-refundable. This includes but is not limited to:

• Digital downloads (e.g., photo presets, stock images)
• Online courses or tutorials
• eBooks or templates

We do not offer refunds for digital products once they have been delivered or accessed.

However, if you encounter issues such as a corrupted file or inaccessible content, please contact us within 7 days of purchase. We will gladly assist you in resolving any technical problems.

2. Physical Products (e.g., Prints, Merchandise)

If you receive a damaged or incorrect item, you may be eligible for a replacement or refund. To qualify:

• Contact us within 7 days of receiving your order
• Provide proof of purchase and a clear photo of the item and packaging
• The product must be unused and in its original condition

We do not offer refunds for:

• Buyer’s remorse
• Incorrect orders placed by the customer
• Items damaged due to misuse

3. Photography Services (e.g., Sessions, Custom Shoots)

Refund eligibility for photography sessions is based on the timing and nature of the cancellation:

• Cancellations made at least 72 hours before the scheduled session may qualify for a full or partial refund
• Cancellations made less than 72 hours in advance are non-refundable
• No-shows are not eligible for refunds

If The Digital Photo Factory cancels or reschedules a session for any reason, clients will be offered a full refund or the option to reschedule.

Custom projects or services may be non-refundable once work has begun, unless otherwise stated in your agreement.

4. How to Request a Refund

To request a refund, please contact us at:

📧 Email: contact@thedigitalphotofactory.com      
🌐 Website: https://thedigitalphotofactory.com/    

Include the following:

• Full name
• Order number or booking reference
• Reason for refund request
• Supporting documentation (photos, screenshots, etc.)

5. Refund Processing Time

If your refund is approved, it will be processed to your original payment method within 5–10 business days. The timing may vary based on your bank or payment provider.